All patients / clients are required to provide a credit card to be placed 'on file' for future charges.
For all new appointments, full payment of the session reserved is required to hold your appointment for you.
Any appointment that is canceled or rescheduled with less than 24 hours notice will be charged the full charge for the session reserved.
Heather does not bill insurance and payment is expected at the time of service. Acceptable forms of payment are cash and credit card payments, but no checks.
Heather needs to know at the beginning of your treatment session if you will require an insurance superbill in order to file a claim on your own. There is a $50 charge for rendering superbills after treatment has concluded (for any time other than the day of actual treatment for each superbill) and for copies of medical records.
If you are late for your appointment it will still end at the scheduled time. Full payment is expected for your scheduled session time in this event.
For Physical Therapy patients: Be sure to dress in comfortable clothing that will allow for freedom of movement during your session. If necessary, your clothing can be removed and you will be draped with a sheet in order to address the soft tissue directly. Your right to privacy and modesty is our upmost concern and we will honor your requests.
For Massage Clients: During your session you will be draped with a sheet and isolated areas exposed in order to address the soft tissue directly. Your right to privacy and modesty is our utmost concern at all times.
We have a zero tolerance policy for sexual misconduct. Any client who behaves in a sexual manner with questioning, actions, statements, exposing themselves to staff etc, will be removed from the property by Heather Arlinghaus and CMC properties management and will not be allowed to return.
Only a single discount or credit may be redeemed at any given treatment. Gift certificates may not be combined with coupons or other discounts. Coupons and gift certificates must be presented at time of service in order to be used as payment for your session.
By making an appointment I am agreeing to the above policies.